This section summarizes how Canadians interact with the health system, including emergency room visits, family doctor consultations, and virtual care opportunities. In 2021, 45% of respondents felt their last emergency room visit could have been treated by their usual medical provider if available. Around 25% of in-person health care visits could have been conducted virtually if the option was offered. The average number of in-person family doctor visits dropped to 1.35 visits per year in 2021, while specialist visits averaged 0.88. Emergency room visits were also lower, averaging 0.4 visits annually, and walk-in clinic visits decreased to 0.44 on average. These trends highlight a shift in health care usage, potentially influenced by virtual care availability and other factors.