Holland Bloorview connect2care Benefits Evaluation Report

In December 2014, Holland Bloorview Kids Rehabilitation Hospital implemented a consumer health portal, connect2care, that allows patients and families to view components of their clinical health record, book appointments, request changes to their schedule and communicate with their health care team. This benefits evaluation report examines the effects of the portal on patient/caregiver satisfaction, perceptions of engagement in the care process, and impact on patient/caregiver-provider communication.