Adoption, Use and Effects of an e-appointment System: Results of a Quebec Showcase Project

Canada Health Infoway (Infoway) invested in a demonstration project on e-booking that was evaluated by a research team from HEC Montreal and Université du Québec à Trois-Rivières. The report found that e-booking had a significant impact on both patients and clinicians and reported strong satisfaction with e-booking due to increased flexibility, time-saved and decreased no-show appointments. The research study supports Infoway's recently released whitepaper: Evaluating the value, benefits and common concerns of e-Booking.