Methodologies & Tools

This report is intended to help jurisdictions and organizations plan and execute benefits evaluation projects in several digital health domain areas such as EHR, EMR, telehealth and telehomecare among others by providing foundational pieces which can be modified and applied as needed.

This document details the process of adapting and administering the customizable Infoway System and Use Assessment Survey which is intended to be administered soon after a project has gone live for the purpose of benefits evaluation.

This consumer health solutions benefits evaluation plan template provides the basis for planning and implementing benefits evaluation for consumer oriented digital health solutions.

This Healthcare Quarterly article describes a benefits evaluation framework being implemented across Canada. The framework includes three quality dimensions (system, information and service), two system use dimensions (user and user satisfaction) and three net benefits dimensions (quality, access and productivity).  The article is available in English only.

This document describes the methodology applied to calculate the economic impact and potential of digital health solutions on the Canadian health care system as it relates to Canada Health Infoway. Infoway acknowledges the leadership and contribution of McKinsey & Company for its research and fact-based analysis for this report.

The BE Plan - Structured Template serves as a resource for users to prepare a comprehensive benefits evaluation plan for any information and communication technology (ICT) for health initiative or project.

Infoway has tracked adoption of the interoperable electronic health record (iEHR) for more than a decade. Adoption has spread from one jurisdiction in 2006 to all provinces and territories currently providing their health care professionals with access to connected health information such as diagnostic images, labs, and medications.

This document details the process of adapting and administering the customizable Infoway System and Use Survey for virtual care initiatives, which is intended to be administered for benefits evaluation soon after a project has gone live.

Download Infoway’s standard system and use survey template for virtual care initiatives, which assesses user adoption, information and system quality and the level of satisfaction amongst citizens.

Download Infoway’s standard system and use survey template for virtual care initiatives, which assesses user adoption, information and system quality and the level of satisfaction amongst clinicians.

This sample system and use survey for e-Views outlines a question set about the adoption, use, system quality and value to permit patients and authorized caregivers to securely view electronic health information.

The Original Questionnaire of the Canadian Digital Health Survey 2024. 

The Original Questionnaire of What Canadians Think 2022:  Canadians’ perspectives about the privacy of personal health information in the context of digital health. 

The Original Questionnaire of the 2021 National Survey of Canadian Physicians: Virtual and Digital Health Technologies in Practice.

The Original Questionnaire of the Canadian Digital Health Survey 2021.

The Original Questionnaire of the 2023 Canadian Survey of Nurses: Use of Digital Health Technology in Practice.

The Original Questionnaire of the Canadian Digital Health Survey 2022.

The Original Questionnaire of the Canadian Digital Health Survey 2023. 

The Original Questionnaire of the 2022 National Survey of Canadian Community Pharmacists: Use of e-Prescribing and Digital Health Tools in Practice.

This calculator can help you better understand the cumulative impact of virtual care in terms of cost, greenhouse gas emissions and time savings. Each field contains default values obtained from the 2021 Canadian Digital Health Survey . You can also customize and input your own numbers based on your experience with accessing in-person care. DISCLAIMER: this tool is for educational and awareness purposes only, no data will be collected. 

The Original Questionnaire of the 2024 National Survey of Canadian Physicians: Digital Health Technologies in Practice.