2020 Data Table

All Question Descriptions and Excel Files for 2020 Data

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Q1: In what year were you born? Download
Q2: In which province/territory do you reside? Download
Q4: How would you describe your gender identity? Download
Q5: Do you have a family doctor or regular place of care, such as a health centre or a family medical/medicine group? Download
Q6: In the PAST 12 MONTHS, please specify how many times you have done each of the following? Download
Q7: You had mentioned that you have visited the emergency room or urgent care centre in the PAST 12 MONTHS, please specify how many of those visits were made because you had difficulty accessing care on nights, weekends, or holidays through your regular provider or a walk-in clinic. Download
Q8: When you obtain a prescription, how do you decide on which pharmacy you go to? Download
Q9: Have you ever had a prescription sent by your health care provider directly to your pharmacy (e.g., faxed or sent electronically)? Download
Q10: Have you ever experienced any of the following issues with a prescription that was sent directly to your pharmacy? Download
Q11: Do you have any of the following? Download
Q12: Do you have primary or joint responsibility for providing care and/or assistance to any of the following individuals? Download
Q13 Summary: Are you interested in having access to the following electronically-enabled health services? (Summary) Download
Q13Ar1: Access your own medical records electronically (for example, look up your lab test results or medication history). Download
Q13Ar2: Electronic access to the medical records of family members for whom you provide care (e.g., child or parent). Download
Q13Ar3: Make an appointment with your regular doctor or place of care electronically (for example, on a secure website). Download
Q13Ar4: View an electronic version of your referral to a specialist sent by your regular doctor to a specialist. Download
Q13Ar5: Visit with your health care provider virtually online by video (similar to a Zoom or Skype call - through a web-based or smart phone application). Download
Q13Ar6: Consulted with a health care provider about a specific health issue or concern without having to phone or visit an office / clinic – either by e-mail or electronic text-SMS message. Download
Q13Ar7: A telephone consultation with a healthcare provider. Download
Q13Ar8: Take part in a program that uses medical devices such as a blood pressure cuff or blood glucose meter to manage a chronic health condition from your home and electronically transmit the results to a healthcare team so that they can monitor your progress. Download
Q13Ar9: Have a prescription sent directly to your pharmacy by your physician without receiving a paper prescription. Download
Q13Ar10: Send a request electronically for a prescription renewal. Download
Q13Ar11: Access websites, mobile applications (apps) or interactive online tools and services to help or support you with mental health issues you may be dealing with, such as mindfulness, depression, anxiety or substance abuse. Download
Q13Ar12: Access websites or use mobile applications (apps) on a smartphone or digital tablet to help you monitor certain aspects of your health or well-being (e.g. your weight, your dietary habits, the quality of your sleep, your mood, your physical activity, your blood pressure, and your blood sugar level). Download
Q13Ar13: Receive electronic reminders, notifications or alerts from any of your health care providers or places of care (e.g., an appointment reminder, medication reminders, confirmation or request to cancel, a notice of lab or diagnostic testing appointments, invitation or notice of health promotion clinics or education activities or resources). Download
Q13Ar14: Access websites to perform online self-assessments (e.g., online tools like symptom checkers). Download
Q13Ar15: Access to clinical notes associated with a medical encounter either with a primary health provider or specialist provider (i.e., a consultation report or medical notes). Download
Q13B Summary: Have you ever accessed the following electronically-enabled health services? (Summary) Download
Q13Br1: Access your own medical records electronically (for example, look up your lab test results or medication history). Download
Q13Br2: Electronic access to the medical records of family members for whom you provide care (e.g., child or parent). Download
Q13Br3: Make an appointment with your regular doctor or place of care electronically (for example, on a secure website). Download
Q13Br4: View an electronic version of your referral to a specialist sent by your regular doctor to a specialist. Download
Q13Br5: Visit with your health care provider virtually online by video (similar to a Zoom or Skype call - through a web-based or smart phone application). Download
Q13Br6: Consulted with a health care provider about a specific health issue or concern without having to phone or visit an office / clinic – either by e-mail or electronic text-SMS message. Download
Q13Br7: A telephone consultation with a healthcare provider. Download
Q13Br8: Take part in a program that uses medical devices such as a blood pressure cuff or blood glucose meter to manage a chronic health condition from your home and electronically transmit the results to a healthcare team so that they can monitor your progress. Download
Q13Br9: Have a prescription sent directly to your pharmacy by your physician without receiving a paper prescription. Download
Q13Br10: Send a request electronically for a prescription renewal. Download
Q13Br11: Access websites, mobile applications (apps) or interactive online tools and services to help or support you with mental health issues you may be dealing with, such as mindfulness, depression, anxiety or substance abuse. Download
Q13Br12: Access websites or use mobile applications (apps) on a smartphone or digital tablet to help you monitor certain aspects of your health or well-being (e.g. your weight, your dietary habits, the quality of your sleep, your mood, your physical activity, your blood pressure, and your blood sugar level). Download
Q13Br13: Receive electronic reminders, notifications or alerts from any of your health care providers or places of care (e.g., an appointment reminder, medication reminders, confirmation or request to cancel, a notice of lab or diagnostic testing appointments, invitation or notice of health promotion clinics or education activities or resources). Download
Q13Br14: Access websites to perform online self-assessments (e.g., online tools like symptom checkers). Download
Q13Br15: Access to clinical notes associated with a medical encounter either with a primary health provider or specialist provider (i.e., a consultation report or medical notes). Download
Q14: Can you tell us the online sources where you MOST FREQUENTLY access YOUR OWN medical records electronically? Is it a website or mobile app provided by...? Download
Q15: Can you tell us the online sources where you MOST FREQUENTLY access the medical records of someone you provide care for? Is it a website or mobile app provided by...? Download
Q16 Summary: Using a number from 1 to 4 (with 1 being strongly disagree and 4 being strongly agree), do you agree with the following statements about the portal where you access YOUR OWN medical records electronically. (Summary) Download
Q16r1: The online source where I access my medical record is easy to use. Download
Q16r2: Overall, I am satisfied with the online source where I can access my medical record. Download
Q16r3: I feel more informed about my health as a result of accessing my medical record online. Download
Q16r4: I am able to set and make progress towards health goals because I can access my health record online. Download
Q16r5: I can better manage my health because I can access my health record online. Download
Q16r6: I avoided an in-person visit to a doctor and/or emergency room at least once because I was able to access my medical records electronically. Download
Q16r7: I have the ability to seek, find, understand, and appraise health information included in my medical records from electronic sources and apply them in consultation with my health care provider. Download
Q17 Summary: Using a number from 1 to 4 (with 1 being strongly disagree and 4 being strongly agree), do you agree with the following statements about the portal where you access the medical records of SOMEONE YOU PROVIDE CARE FOR. (Summary) Download
Q17r1: The online source where I access their medical record is easy to use. Download
Q17r2: Overall, I am satisfied with the online source where I can access their medical record. Download
Q17r3: I feel more informed about the health of the person(s) I care for as a result of accessing their medical record online. Download
Q17r4: I am able to set and make progress towards their health goals because I can access their health record online. Download
Q17r5: I can better manage their health because I can access their health record online. Download
Q17r6: I avoided an in-person visit to a doctor and/or emergency room at least once because I was able to access their medical records electronically. Download
Q17r7: I have the ability to seek, find, understand, and appraise the health information included in their medical records from electronic sources and apply them in consultation with the health care provider of the person(s) I care for. Download
Q18: Think about your most recent virtual health care encounter, was this encounter COVID-19 related? Download
Q19: Was your most recent virtual health care visit mainly with...? Download
Q20: What was the modality of that visit? Download
Q21: Can you tell us the online source/platform/vendor where you used to access this most recent virtual visit whether by video, telephone or email/text-SMS message. Is it a website or mobile app provided by...? Download
Q22: Approximately how many different virtual healthcare source/platform/vendors have you used in the past 12 months (e.g. Maple, Babylon, Dialogue, etc.)? Download
Q23: Where was this most recent virtual visit conducted? Download
Q24 Summary: Using a number from 1 to 4 (with 1 being strongly disagree and 4 being strongly agree), do you agree with the following statements about your experience during this most recent virtual health care encounter. (Summary) Download
Q24r1: The platform/app/website is easy to navigate. Download
Q24r2: Overall, I am satisfied with the care received through a virtual visit. Download
Q24r3: The quality of care provided was better or same as I would expect with an in-person visit. Download
Q24r4: I avoided an in-person visit to a doctor and/or emergency room. Download
Q24r5: Allowed me to access care that I would otherwise not have access to due to geographic distance. Download
Q24r6: Allowed me to access care that I would otherwise not have access to due to a physical handicap. Download
Q24r7: Allowed me to save valuable time (by avoiding travel or arranging care for dependents, etc.). Download
Q24r8: Allowed me to save money (by not having to pay for transportation/parking, care for dependents, nor having to take time off work, etc.). Download
Q24r9: The virtual visit helped me with the health issue for which I needed the appointment. Download
Q24r10: Allowed me to get treatment faster / after hours. Download
Q24r11: Helped to reduce the physical and mental anxiety for me and my family from an in-person visit. Download
Q24r12: Allowed me to include remote family members to participate in my visit. Download
Q24r13: It allowed me to avoid potential exposure to communicable diseases (i.e. COVID-19). Download
Q24r14: The quality of the audio and video technology was good. Download
Q24r15: I was able to obtain the access link to the virtual care platform without technical difficulties. Download
Q24r16: I am confident in the ability of the doctor I visited. Download
Q24r17: The doctor knew my most recent medical history. Download
Q24r18: My personal health information was treated with the level of privacy/confidentiality that I expected. Download
Q25: What was the outcome of this most recent virtual visit? Download
Q26Ar1: Please indicate approximately how much money you had saved (on average) for the following by having a virtual visit instead of in-person appointment: Amount saved by not having to arrange for care for a dependent (e.g., a babysitter). Download
Q26Ar2: Please indicate approximately how much money you had saved (on average) for the following by having a virtual visit instead of in-person appointment: Income saved by not having to take time off work. Download
Q26Ar96: Please indicate approximately how much money you had saved (on average) for the following by having a virtual visit instead of in-person appointment: Other dollars saved (e.g., parking, gas, public transit). Download
Q27: How did you pay for this most recent virtual visit or how was it covered? Download
Q28: Please indicate under which circumstances you would use virtual visits instead of an in-person visit. Download
Q29: For your next after-hours, weekend, holiday or out of province travel health care consultation about a specific health concern, would you prefer your visit to be...? Download
Q30: You had mentioned that you have accessed websites, mobile applications (apps) or interactive online tools and services to help or support you with anxiety, mindfulness, mental health or substance abuse concerns in the past, please tell us the online sources where you have accessed these services? Is it a website or mobile app provided by...? Download
Q31: Did you utilize any of following services during the COVID-19 Quarantine Period (From March 2020 onwards). If so, which ones? Download
Q32 Summary: Using a number from 1 to 4 (with 1 being strongly disagree and 4 being strongly agree), do you agree with the following statements about your experience with the e-mental health services you have used. (Summary) Download
Q32r1: Overall, I am satisfied with the mental health care I received virtually. Download
Q32r2: The quality of care provided was better or same as I would expect with an in-person visit. Download
Q32r3: I avoided at least one in-person visit to a doctor and/or emergency room as a result of using e-mental health services. Download
Q32r4: Allowed me to access care that I would otherwise not have access to. Download
Q32r5: Allowed me to save valuable time (by avoiding travel or arranging care for dependents, etc.). Download
Q32r6: Allowed me to save money (by not having to pay for transportation/parking, care for dependents, nor having to take time off work, etc.). Download
Q32r7: The virtual visit helped me with the mental health concern for which I needed the appointment. Download
Q32r8: Allowed me to get treatment faster / after hours. Download
Q32r9: Helped to reduce the physical and mental anxiety for me and my family from an in-person visit. Download
Q32r10: Helped me to deal with a moment of crisis / distress that would have resulted in physical harm. Download
Q33: What specific health information can you currently access electronically? Download
Q34: Do you prefer to view your lab test results as soon as they are available (i.e. receive your test results the same time that they are available to your doctor)? Download
Q35 Summary: For each statement below, please indicate your level of agreement or diagreement...? (Summary) Download
Q35r1: I am personally concerned about climate change. Download
Q35r2: Prior to this survey, I was aware that healthcare contributes to the greenhouse gas emissions that cause climate change. Download
Q36 Summary: For each statement below, please indicate your level of agreement or diagreement...? (Summary) Download
Q36r1: Prior to this survey, I was aware that virtual care can reduce healthcare’s greenhouse gas emissions. Download
Q36r2: Knowing that virtual care can reduce healthcare’s greenhouse gas emissions makes me more likely to choose a virtual visit when it is offered. Download
Q37: In general, would you say your health is...? Download
Q38: In general, would you say your mental health is...? Download
Q39 Summary: Using a number from 1 to 4 (with 1 being strongly disagree and 4 being strongly agree), would you trust using digital health services from the following service providers...? (Summary) Download
Q39r1: Canada Health Infoway (Infoway is a not-for-profit organization that helps to improve the health of Canadians by working with partners to accelerate the development, adoption and effective use of digital health solutions across Canada). Download
Q39r2: Canadian Federal Government (and/or Government Agencies). Download
Q39r3: Provincial government (and/or government health agencies). Download
Q39r4: Hospital and other public healthcare organizations. Download
Q39r5: Major software vendors (i.e., Apple, Google, Microsoft). Download
Q39r6: Other technology companies (i.e. Maple, Babylon, Dialogue). Download
Q40: If you are considering enrolling for a digital health service that allows you to access your records and share them with your healthcare providers and friends and family, what type of information is required for you to make an informed decision about enrolling? Download
Q41 Summary: Using a number from 1 to 4 (with 1 being not at all important and 4 being very important), how important is each type of the information you have selected that will help you to make an informed decision about enrollment (Summary) Download
Q41r1: Type(s) of information involved. Download
Q41r2: What others can do with your data. Download
Q41r3: Who has access to your data. Download
Q41r4: Details on how you can control access to your data by others. Download
Q41r5: Potential risks of using the digital health service. Download
Q41r6: Potential benefits of using the digital health service. Download
Q41r7: Contact information for privacy questions and concerns. Download
Q41r8: Contact information for making privacy complaints. Download
Q42 Summary: Using a number from 1 to 4 (with 1 being strongly disagree and 4 being strongly agree), do you agree with the following statements...? (Summary) Download
Q42r1: I feel that encryption and other security advances make it safe to use digital health services. Download
Q42r2: In general, the electronic sharing of my health information within the healthcare system is safe and secure. Download
Q42r3: I feel assured that legal and technological safeguards will adequately protect my privacy. Download
Q42r4: I believe that government health agencies or healthcare organizations providing the digital health services will provide adequate safeguards to ensure my health information is safe and secure. Download
Q42r5: I believe that Canada Health Infoway, a federally funded, independent, not-for-profit organization, will provide adequate safeguards to ensure my health information is safe and secure. Download
Q43 Summary: Using a number from 1 to 4 (with 1 being not at all sensitive and 4 being very sensitive), how sensitive do you perceive each of the following types of information: (Summary) Download
Q43r1: Contact and demographic information (e.g. Name, age, address). Download
Q43r2: Medications. Download
Q43r3: Test results (e.g. lab results). Download
Q43r4: Past medical history. Download
Q43r5: History of substance abuse. Download
Q43r6: Mental health records. Download
Q43r7: Sexual health records. Download
Q43r8: Domestic violence. Download
Q43r9: Genetic data. Download
Q43r10: Psychotherapy notes (i.e. notes recorded during a counseling session). Download
Q43r11: Vital signs (e.g. heart rate, blood pressure). Download
Q43r12: Stress levels. Download
Q43r13: Mood tracking. Download
Q43r14: Physical activity. Download
Q43r15: Weight. Download
Q43r16: Diet. Download
Q43r17: Blood levels (e.g. A1C for diabetic patients). Download
Q43r18: Medication. Download
Q43r19: Medication or treatment adherence. Download
Q43r20: Sleep patterns. Download
Q43r21: Smoking. Download
Q43r22: Alcohol consumption. Download
Q43r23: Environmental exposure (e.g. tracking physical / social locations associated with physical and/or mental health). Download
Q43r24: Meditation and mindfulness exercises. Download
Q43r25: Personal genetic test. Download
Q43r26: Menstrual cycle. Download
Q43r27: Contact and demographic information (e.g. name, age, address). Download
Q43r28: Location / region. Download
Q43r29: Communication logs (i.e. any correspondence with other users, App or online program provider, or healthcare providers within the App or online program). Download
Q44 Summary: Using a number from 1 to 5 (1 being strongly disagree, 2 being disagree, 3 being undecided, 4 being agree and 5 being strongly agree), please indicate your opinion about your experience using the Internet for health information. For each statement, tell me which response best reflects your opinion and experience right now. (Summary) Download
Q44r1: I know how to find helpful health resources on the Internet. Download
Q44r2: I know how to use the Internet to answer my health questions. Download
Q44r3: I know what health resources are available on the Internet. Download
Q44r4: I know where to find helpful health resources on the Internet. Download
Q44r5: I know how to use the health information I find on the Internet to help me. Download
Q44r6: I have the skills I need to evaluate the health resources I find on the Internet. Download
Q44r7: I can tell high quality from low quality health resources on the Internet. Download
Q44r8: I feel confident in using information from the Internet to make health decisions. Download
Q45: Please indicate your annual household income before taxes in the past year. Download
Q46: How would you describe the community you live in? Download
Q47: Approximately how far do you have to travel to visit for an in-person visit? Download
Q48: On average, how long do you wait in the waiting room at your regular doctor/ place of care or clinic (NOT hospital)? Download
Q49Ar1: On average, how much does it cost you to travel to your regular doctor/ place of care or clinic (NOT hospital): Bus or train fare/cab/Uber/Lyft/gas (two-way). Download
Q49Ar2: On average, how much does it cost you to travel to your regular doctor/ place of care or clinic (NOT hospital): Parking. Download
Q50: Approximately how far from your home is the closest hospital with an emergency department, urgent care centre, or after hours clinic? Download
Q51: How long have you lived in Canada? Download
Q53: We know that people of different races do not have significantly different genetics. But our race still has important consequences, including how we are treated by different individuals and institutions. Which race category best describes you? Download
Q54: Which language do you consider your primary / most spoken language? Download
Q55: What is the highest level of education you have obtained? Download
Q56: What is your current employment status? Download
Q57: Which of the following best describes the type of health insurance coverage you currently have? Download