2020 Canadian Digital Health Survey
2020 Data Table
Survey Topics
Data Tables
This data is available in an accessible format on our detailed visualizations. If data is not available for a question you’re interested in, please contact us.
| Questions | Download Excel |
|---|---|
| Q1: In what year were you born? | Download |
| Q2: In which province/territory do you reside? | Download |
| Q4: How would you describe your gender identity? | Download |
| Q5: Do you have a family doctor or regular place of care, such as a health centre or a family medical/medicine group? | Download |
| Q6: In the PAST 12 MONTHS, please specify how many times you have done each of the following? | Download |
| Q7: You had mentioned that you have visited the emergency room or urgent care centre in the PAST 12 MONTHS, please specify how many of those visits were made because you had difficulty accessing care on nights, weekends, or holidays through your regular provider or a walk-in clinic. | Download |
| Q8: When you obtain a prescription, how do you decide on which pharmacy you go to? | Download |
| Q9: Have you ever had a prescription sent by your health care provider directly to your pharmacy (e.g., faxed or sent electronically)? | Download |
| Q10: Have you ever experienced any of the following issues with a prescription that was sent directly to your pharmacy? | Download |
| Q11: Do you have any of the following? | Download |
| Q12: Do you have primary or joint responsibility for providing care and/or assistance to any of the following individuals? | Download |
| Q13 Summary: Are you interested in having access to the following electronically-enabled health services? (Summary) | Download |
| Q13Ar1: Access your own medical records electronically (for example, look up your lab test results or medication history). | Download |
| Q13Ar2: Electronic access to the medical records of family members for whom you provide care (e.g., child or parent). | Download |
| Q13Ar3: Make an appointment with your regular doctor or place of care electronically (for example, on a secure website). | Download |
| Q13Ar4: View an electronic version of your referral to a specialist sent by your regular doctor to a specialist. | Download |
| Q13Ar5: Visit with your health care provider virtually online by video (similar to a Zoom or Skype call - through a web-based or smart phone application). | Download |
| Q13Ar6: Consulted with a health care provider about a specific health issue or concern without having to phone or visit an office / clinic – either by e-mail or electronic text-SMS message. | Download |
| Q13Ar7: A telephone consultation with a health care provider. | Download |
| Q13Ar8: Take part in a program that uses medical devices such as a blood pressure cuff or blood glucose meter to manage a chronic health condition from your home and electronically transmit the results to a health care team so that they can monitor your progress. | Download |
| Q13Ar9: Have a prescription sent directly to your pharmacy by your physician without receiving a paper prescription. | Download |
| Q13Ar10: Send a request electronically for a prescription renewal. | Download |
| Q13Ar11: Access websites, mobile applications (apps) or interactive online tools and services to help or support you with mental health issues you may be dealing with, such as mindfulness, depression, anxiety or substance abuse. | Download |
| Q13Ar12: Access websites or use mobile applications (apps) on a smartphone or digital tablet to help you monitor certain aspects of your health or well-being (e.g. your weight, your dietary habits, the quality of your sleep, your mood, your physical activity, your blood pressure, and your blood sugar level). | Download |
| Q13Ar13: Receive electronic reminders, notifications or alerts from any of your health care providers or places of care (e.g., an appointment reminder, medication reminders, confirmation or request to cancel, a notice of lab or diagnostic testing appointments, invitation or notice of health promotion clinics or education activities or resources). | Download |
| Q13Ar14: Access websites to perform online self-assessments (e.g., online tools like symptom checkers). | Download |
| Q13Ar15: Access to clinical notes associated with a medical encounter either with a primary health provider or specialist provider (i.e., a consultation report or medical notes). | Download |
| Q13B Summary: Have you ever accessed the following electronically-enabled health services? (Summary) | Download |
| Q13Br1: Access your own medical records electronically (for example, look up your lab test results or medication history). | Download |
| Q13Br2: Electronic access to the medical records of family members for whom you provide care (e.g., child or parent). | Download |
| Q13Br3: Make an appointment with your regular doctor or place of care electronically (for example, on a secure website). | Download |
| Q13Br4: View an electronic version of your referral to a specialist sent by your regular doctor to a specialist. | Download |
| Q13Br5: Visit with your health care provider virtually online by video (similar to a Zoom or Skype call - through a web-based or smart phone application). | Download |
| Q13Br6: Consulted with a health care provider about a specific health issue or concern without having to phone or visit an office / clinic – either by e-mail or electronic text-SMS message. | Download |
| Q13Br7: A telephone consultation with a health care provider. | Download |
| Q13Br8: Take part in a program that uses medical devices such as a blood pressure cuff or blood glucose meter to manage a chronic health condition from your home and electronically transmit the results to a health care team so that they can monitor your progress. | Download |
| Q13Br9: Have a prescription sent directly to your pharmacy by your physician without receiving a paper prescription. | Download |
| Q13Br10: Send a request electronically for a prescription renewal. | Download |
| Q13Br11: Access websites, mobile applications (apps) or interactive online tools and services to help or support you with mental health issues you may be dealing with, such as mindfulness, depression, anxiety or substance abuse. | Download |
| Q13Br12: Access websites or use mobile applications (apps) on a smartphone or digital tablet to help you monitor certain aspects of your health or well-being (e.g. your weight, your dietary habits, the quality of your sleep, your mood, your physical activity, your blood pressure, and your blood sugar level). | Download |
| Q13Br13: Receive electronic reminders, notifications or alerts from any of your health care providers or places of care (e.g., an appointment reminder, medication reminders, confirmation or request to cancel, a notice of lab or diagnostic testing appointments, invitation or notice of health promotion clinics or education activities or resources). | Download |
| Q13Br14: Access websites to perform online self-assessments (e.g., online tools like symptom checkers). | Download |
| Q13Br15: Access to clinical notes associated with a medical encounter either with a primary health provider or specialist provider (i.e., a consultation report or medical notes). | Download |
| Q14: Can you tell us the online sources where you MOST FREQUENTLY access YOUR OWN medical records electronically? Is it a website or mobile app provided by...? | Download |
| Q15: Can you tell us the online sources where you MOST FREQUENTLY access the medical records of someone you provide care for? Is it a website or mobile app provided by...? | Download |
| Q16 Summary: Using a number from 1 to 4 (with 1 being strongly disagree and 4 being strongly agree), do you agree with the following statements about the portal where you access YOUR OWN medical records electronically. (Summary) | Download |
| Q16r1: The online source where I access my medical record is easy to use. | Download |
| Q16r2: Overall, I am satisfied with the online source where I can access my medical record. | Download |
| Q16r3: I feel more informed about my health as a result of accessing my medical record online. | Download |
| Q16r4: I am able to set and make progress towards health goals because I can access my health record online. | Download |
| Q16r5: I can better manage my health because I can access my health record online. | Download |
| Q16r6: I avoided an in-person visit to a doctor and/or emergency room at least once because I was able to access my medical records electronically. | Download |
| Q16r7: I have the ability to seek, find, understand, and appraise health information included in my medical records from electronic sources and apply them in consultation with my health care provider. | Download |
| Q17 Summary: Using a number from 1 to 4 (with 1 being strongly disagree and 4 being strongly agree), do you agree with the following statements about the portal where you access the medical records of SOMEONE YOU PROVIDE CARE FOR. (Summary) | Download |
| Q17r1: The online source where I access their medical record is easy to use. | Download |
| Q17r2: Overall, I am satisfied with the online source where I can access their medical record. | Download |
| Q17r3: I feel more informed about the health of the person(s) I care for as a result of accessing their medical record online. | Download |
| Q17r4: I am able to set and make progress towards their health goals because I can access their health record online. | Download |
| Q17r5: I can better manage their health because I can access their health record online. | Download |
| Q17r6: I avoided an in-person visit to a doctor and/or emergency room at least once because I was able to access their medical records electronically. | Download |
| Q17r7: I have the ability to seek, find, understand, and appraise the health information included in their medical records from electronic sources and apply them in consultation with the health care provider of the person(s) I care for. | Download |
| Q18: Think about your most recent virtual health care encounter, was this encounter COVID-19 related? | Download |
| Q19: Was your most recent virtual health care visit mainly with...? | Download |
| Q20: What was the modality of that visit? | Download |
| Q21: Can you tell us the online source/platform/vendor where you used to access this most recent virtual visit whether by video, telephone or email/text-SMS message. Is it a website or mobile app provided by...? | Download |
| Q22: Approximately how many different virtual health care source/platform/vendors have you used in the past 12 months (e.g. Maple, Babylon, Dialogue, etc.)? | Download |
| Q23: Where was this most recent virtual visit conducted? | Download |
| Q24 Summary: Using a number from 1 to 4 (with 1 being strongly disagree and 4 being strongly agree), do you agree with the following statements about your experience during this most recent virtual health care encounter. (Summary) | Download |
| Q24r1: The platform/app/website is easy to navigate. | Download |
| Q24r2: Overall, I am satisfied with the care received through a virtual visit. | Download |
| Q24r3: The quality of care provided was better or same as I would expect with an in-person visit. | Download |
| Q24r4: I avoided an in-person visit to a doctor and/or emergency room. | Download |
| Q24r5: Allowed me to access care that I would otherwise not have access to due to geographic distance. | Download |
| Q24r6: Allowed me to access care that I would otherwise not have access to due to a physical handicap. | Download |
| Q24r7: Allowed me to save valuable time (by avoiding travel or arranging care for dependents, etc.). | Download |
| Q24r8: Allowed me to save money (by not having to pay for transportation/parking, care for dependents, nor having to take time off work, etc.). | Download |
| Q24r9: The virtual visit helped me with the health issue for which I needed the appointment. | Download |
| Q24r10: Allowed me to get treatment faster / after hours. | Download |
| Q24r11: Helped to reduce the physical and mental anxiety for me and my family from an in-person visit. | Download |
| Q24r12: Allowed me to include remote family members to participate in my visit. | Download |
| Q24r13: It allowed me to avoid potential exposure to communicable diseases (i.e. COVID-19). | Download |
| Q24r14: The quality of the audio and video technology was good. | Download |
| Q24r15: I was able to obtain the access link to the virtual care platform without technical difficulties. | Download |
| Q24r16: I am confident in the ability of the doctor I visited. | Download |
| Q24r17: The doctor knew my most recent medical history. | Download |
| Q24r18: My personal health information was treated with the level of privacy/confidentiality that I expected. | Download |
| Q25: What was the outcome of this most recent virtual visit? | Download |
| Q26Ar1: Please indicate approximately how much money you had saved (on average) for the following by having a virtual visit instead of in-person appointment: Amount saved by not having to arrange for care for a dependent (e.g., a babysitter). | Download |
| Q26Ar2: Please indicate approximately how much money you had saved (on average) for the following by having a virtual visit instead of in-person appointment: Income saved by not having to take time off work. | Download |
| Q26Ar96: Please indicate approximately how much money you had saved (on average) for the following by having a virtual visit instead of in-person appointment: Other dollars saved (e.g., parking, gas, public transit). | Download |
| Q27: How did you pay for this most recent virtual visit or how was it covered? | Download |
| Q28: Please indicate under which circumstances you would use virtual visits instead of an in-person visit. | Download |
| Q29: For your next after-hours, weekend, holiday or out of province travel health care consultation about a specific health concern, would you prefer your visit to be...? | Download |
| Q30: You had mentioned that you have accessed websites, mobile applications (apps) or interactive online tools and services to help or support you with anxiety, mindfulness, mental health or substance abuse concerns in the past, please tell us the online sources where you have accessed these services? Is it a website or mobile app provided by...? | Download |
| Q31: Did you utilize any of following services during the COVID-19 Quarantine Period (From March 2020 onwards). If so, which ones? | Download |
| Q32 Summary: Using a number from 1 to 4 (with 1 being strongly disagree and 4 being strongly agree), do you agree with the following statements about your experience with the e-mental health services you have used. (Summary) | Download |
| Q32r1: Overall, I am satisfied with the mental health care I received virtually. | Download |
| Q32r2: The quality of care provided was better or same as I would expect with an in-person visit. | Download |
| Q32r3: I avoided at least one in-person visit to a doctor and/or emergency room as a result of using e-mental health services. | Download |
| Q32r4: Allowed me to access care that I would otherwise not have access to. | Download |
| Q32r5: Allowed me to save valuable time (by avoiding travel or arranging care for dependents, etc.). | Download |
| Q32r6: Allowed me to save money (by not having to pay for transportation/parking, care for dependents, nor having to take time off work, etc.). | Download |
| Q32r7: The virtual visit helped me with the mental health concern for which I needed the appointment. | Download |
| Q32r8: Allowed me to get treatment faster / after hours. | Download |
| Q32r9: Helped to reduce the physical and mental anxiety for me and my family from an in-person visit. | Download |
| Q32r10: Helped me to deal with a moment of crisis / distress that would have resulted in physical harm. | Download |
| Q33: What specific health information can you currently access electronically? | Download |
| Q34: Do you prefer to view your lab test results as soon as they are available (i.e. receive your test results the same time that they are available to your doctor)? | Download |
| Q35 Summary: For each statement below, please indicate your level of agreement or diagreement...? (Summary) | Download |
| Q35r1: I am personally concerned about climate change. | Download |
| Q35r2: Prior to this survey, I was aware that health care contributes to the greenhouse gas emissions that cause climate change. | Download |
| Q36 Summary: For each statement below, please indicate your level of agreement or diagreement...? (Summary) | Download |
| Q36r1: Prior to this survey, I was aware that virtual care can reduce health care’s greenhouse gas emissions. | Download |
| Q36r2: Knowing that virtual care can reduce health care’s greenhouse gas emissions makes me more likely to choose a virtual visit when it is offered. | Download |
| Q37: In general, would you say your health is...? | Download |
| Q38: In general, would you say your mental health is...? | Download |
| Q39 Summary: Using a number from 1 to 4 (with 1 being strongly disagree and 4 being strongly agree), would you trust using digital health services from the following service providers...? (Summary) | Download |
| Q39r1: Canada Health Infoway (Infoway is a not-for-profit organization that helps to improve the health of Canadians by working with partners to accelerate the development, adoption and effective use of digital health solutions across Canada). | Download |
| Q39r2: Canadian Federal Government (and/or Government Agencies). | Download |
| Q39r3: Provincial government (and/or government health agencies). | Download |
| Q39r4: Hospital and other public health care organizations. | Download |
| Q39r5: Major software vendors (i.e., Apple, Google, Microsoft). | Download |
| Q39r6: Other technology companies (i.e. Maple, Babylon, Dialogue). | Download |
| Q40: If you are considering enrolling for a digital health service that allows you to access your records and share them with your health care providers and friends and family, what type of information is required for you to make an informed decision about enrolling? | Download |
| Q41 Summary: Using a number from 1 to 4 (with 1 being not at all important and 4 being very important), how important is each type of the information you have selected that will help you to make an informed decision about enrollment (Summary) | Download |
| Q41r1: Type(s) of information involved. | Download |
| Q41r2: What others can do with your data. | Download |
| Q41r3: Who has access to your data. | Download |
| Q41r4: Details on how you can control access to your data by others. | Download |
| Q41r5: Potential risks of using the digital health service. | Download |
| Q41r6: Potential benefits of using the digital health service. | Download |
| Q41r7: Contact information for privacy questions and concerns. | Download |
| Q41r8: Contact information for making privacy complaints. | Download |
| Q42 Summary: Using a number from 1 to 4 (with 1 being strongly disagree and 4 being strongly agree), do you agree with the following statements...? (Summary) | Download |
| Q42r1: I feel that encryption and other security advances make it safe to use digital health services. | Download |
| Q42r2: In general, the electronic sharing of my health information within the health care system is safe and secure. | Download |
| Q42r3: I feel assured that legal and technological safeguards will adequately protect my privacy. | Download |
| Q42r4: I believe that government health agencies or health care organizations providing the digital health services will provide adequate safeguards to ensure my health information is safe and secure. | Download |
| Q42r5: I believe that Canada Health Infoway, a federally funded, independent, not-for-profit organization, will provide adequate safeguards to ensure my health information is safe and secure. | Download |
| Q43 Summary: Using a number from 1 to 4 (with 1 being not at all sensitive and 4 being very sensitive), how sensitive do you perceive each of the following types of information: (Summary) | Download |
| Q43r1: Contact and demographic information (e.g. Name, age, address). | Download |
| Q43r2: Medications. | Download |
| Q43r3: Test results (e.g. lab results). | Download |
| Q43r4: Past medical history. | Download |
| Q43r5: History of substance abuse. | Download |
| Q43r6: Mental health records. | Download |
| Q43r7: Sexual health records. | Download |
| Q43r8: Domestic violence. | Download |
| Q43r9: Genetic data. | Download |
| Q43r10: Psychotherapy notes (i.e. notes recorded during a counseling session). | Download |
| Q43r11: Vital signs (e.g. heart rate, blood pressure). | Download |
| Q43r12: Stress levels. | Download |
| Q43r13: Mood tracking. | Download |
| Q43r14: Physical activity. | Download |
| Q43r15: Weight. | Download |
| Q43r16: Diet. | Download |
| Q43r17: Blood levels (e.g. A1C for diabetic patients). | Download |
| Q43r18: Medication. | Download |
| Q43r19: Medication or treatment adherence. | Download |
| Q43r20: Sleep patterns. | Download |
| Q43r21: Smoking. | Download |
| Q43r22: Alcohol consumption. | Download |
| Q43r23: Environmental exposure (e.g. tracking physical / social locations associated with physical and/or mental health). | Download |
| Q43r24: Meditation and mindfulness exercises. | Download |
| Q43r25: Personal genetic test. | Download |
| Q43r26: Menstrual cycle. | Download |
| Q43r27: Contact and demographic information (e.g. name, age, address). | Download |
| Q43r28: Location / region. | Download |
| Q43r29: Communication logs (i.e. any correspondence with other users, App or online program provider, or health care providers within the App or online program). | Download |
| Q44 Summary: Using a number from 1 to 5 (1 being strongly disagree, 2 being disagree, 3 being undecided, 4 being agree and 5 being strongly agree), please indicate your opinion about your experience using the Internet for health information. For each statement, tell me which response best reflects your opinion and experience right now. (Summary) | Download |
| Q44r1: I know how to find helpful health resources on the Internet. | Download |
| Q44r2: I know how to use the Internet to answer my health questions. | Download |
| Q44r3: I know what health resources are available on the Internet. | Download |
| Q44r4: I know where to find helpful health resources on the Internet. | Download |
| Q44r5: I know how to use the health information I find on the Internet to help me. | Download |
| Q44r6: I have the skills I need to evaluate the health resources I find on the Internet. | Download |
| Q44r7: I can tell high quality from low quality health resources on the Internet. | Download |
| Q44r8: I feel confident in using information from the Internet to make health decisions. | Download |
| Q45: Please indicate your annual household income before taxes in the past year. | Download |
| Q46: How would you describe the community you live in? | Download |
| Q47: Approximately how far do you have to travel to visit for an in-person visit? | Download |
| Q48: On average, how long do you wait in the waiting room at your regular doctor/ place of care or clinic (NOT hospital)? | Download |
| Q49Ar1: On average, how much does it cost you to travel to your regular doctor/ place of care or clinic (NOT hospital): Bus or train fare/cab/Uber/Lyft/gas (two-way). | Download |
| Q49Ar2: On average, how much does it cost you to travel to your regular doctor/ place of care or clinic (NOT hospital): Parking. | Download |
| Q50: Approximately how far from your home is the closest hospital with an emergency department, urgent care centre, or after hours clinic? | Download |
| Q51: How long have you lived in Canada? | Download |
| Q53: We know that people of different races do not have significantly different genetics. But our race still has important consequences, including how we are treated by different individuals and institutions. Which race category best describes you? | Download |
| Q54: Which language do you consider your primary / most spoken language? | Download |
| Q55: What is the highest level of education you have obtained? | Download |
| Q56: What is your current employment status? | Download |
| Q57: Which of the following best describes the type of health insurance coverage you currently have? | Download |