2021 Canadian Digital Health Survey

Understanding Canadians' experiences with digital health

About the Survey

This website provides results from the 2021 Digital Health Survey of Canadians with selected trending statistics from previous years' surveys. These annually conducted surveys are based on a variety of specific system utilization and attitudinal tracking metrics used in previous years as well as new areas of inquiry. The surveys include core tracking questions as well as new questions that will provide actionable insights to help advance the digital health landscape in Canada.

For detailed methodology, and data presentation rules, click here

Please click here to access the full survey results report

Suggested citation: Canada Health Infoway (2024). Infoway Insights: 2021 Canadian Digital Health Survey. https://insights.infoway-inforoute.ca/digital-health-survey

Virtual Care

Virtual care has transformed health care delivery across Canada. Discover how different virtual care tools can improve access to care and lead to healthier Canadians.
  • Virtual Care Use
    Virtual care is any interaction between a patient and health care provider that doesn’t involve direct contact, and it can include video visits, telehomecare and secure messaging.
  • Virtual Visits
    Virtual visits, also known as e-visits, are secure, two-way digital communication between health providers and their patients that can include emails, text messaging and video conferencing.
  • e-Mental Health
    Mental health services and information delivered or enhanced through the internet and related technologies, such as apps, video conferencing and text.
  • Sustainable Health Care
    Sustainable health care aims to deliver high quality care and improved public health without exhausting natural resources or causing severe ecological damage.

Health Landscape

Key insights into how Canadians interact with their health system are summarized in the categories below.
  • Use of Health System
    Ways in which Canadians interact with their health system.
  • Access to Care
    Barriers and facilitators to accessing timely health care for Canadians.
  • Health Literacy & Engagement
    The ability, confidence and involvement of Canadians to understand and use health care information in order to make appropriate health decisions.

Prescriptions

Insights related to Canadians’ experience with obtaining and filling medication prescriptions as well as their preferences and use of digital solutions such as electronic prescribing.

Innovative Technologies

Insights related to Canadians’ perception and comfort with the use of innovative technologies within health care settings, including artificial intelligence (AI) and use of personal health information for AI research.

Respondent Profile

Respondent profile includes age, gender, geography and other variables describing the study sample.

Data Tables

Access banner tables with breakdowns for key demographic and health utilization attributes for each question on this and previous years’ surveys.

The raw data sets from the surveys referenced on this website along with those from other research conducted by Infoway can be accessed using the link here

View other Infoway websites

Infoway
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PrescribeIT ®
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InfoCentral
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