2021 Data Tables

This data is available in an accessible format on our detailed visualizations. If data is not available for a question you’re interested in, please contact us.

Questions Download Excel
Q1: In what year were you born? Download
Q2: In which province/territory do you reside? Download
Q4: How would you describe your gender identity? Download
Q5: Do you identify with the lesbian, gay, bisexual, transgender, and queer (LGBTQ+) community? Download
Q6: Do you have any of the following conditions or chronic illnesses diagnosed by a health professional (a condition that is expected to last or has already lasted 6 months or more)? Download
Q7: Do you have primary or joint responsibility for providing care and/or assistance to someone? Download
Q8: Do you have a family doctor or regular place of care, such as a health centre or a family medical/medicine group? Download
Q9 Summary: In the PAST 12 MONTHS, please specify how many times you have done each of the following... (Summary) Download
Q9r1: Visited a family doctor or regular place of care in-person Download
Q9r2: Visited a family doctor or regular place of care virtually Download
Q9r3: Visited a specialist physician who is not your regular family doctor in-person Download
Q9r4: Visited a specialist physician who is not your regular family doctor virtually Download
Q9r5: Gone to an emergency room or urgent care centre Download
Q9r6: Gone to a walk-in clinic / general practitioner who is not your family doctor in-person Download
Q9r7: Gone to a walk-in clinic / general practitioner who is not your family doctor virtually (e.g., Cover Health, Babylon by TELUS, Maple, Tulip Health) Download
Q9r8: Visited another type of health provider in-person Download
Q9r9: Visited another type of health provider virtually Download
Q9r10: Obtained a prescription in-person Download
Q9r11: Obtained a prescription virtually Download
Q9r12: Filled a prescription in-person (e.g. picked up at a pharmacy) Download
Q9r13: Had a prescription delivered to you Download
Q9r14: Called a teletriage or nurse call line for health advice Download
Q9r15: Completed an online health assessment (e.g. symptom checker) Download
Q10: You had mentioned that you have visited the emergency room or urgent care centre in the PAST 12 MONTHS. The last time you went to the hospital emergency department, was it for a condition that you thought could have been treated by the doctor or staff at the place where you usually get medical care if they had been available? Download
Q11: You had mentioned that you have visited a healthcare provider in-person in the past 12 months, please specify approximately what proportion of those visits (excluding any visits to emergency room / urgent care centre) you feel could have been conducted virtually if the option was available to you. Download
Q12: In general, how would you rate your overall physical health? Download
Q13: In general, how would you rate your overall mental health? Download
Q14 Summary: Are you interested in having access to this electronically-enabled health service, whether you currently have access or not? (Summary - Yes) Download
Q14_Lr1: Access your own personal health information electronically (e.g., lab test results, medication history, immunization record) Download
Q14_Lr2: Make an appointment with your regular doctor or place of care electronically (for example, on a secure website) Download
Q14_Lr3: Make a COVID-19 vaccine appointment online or on the telephone Download
Q14_Lr4: View an electronic version of your referral to a specialist sent by your regular doctor to a specialist Download
Q14_Lr5: Visit with your health care provider virtually online by video (similar to a Zoom or Skype call - through a web-based or smart phone application) Download
Q14_Lr6: Consult with a health care provider about a specific health issue or concern without having to phone or visit an office / clinic – either by e-mail or electronic text-SMS message or online chat Download
Q14_Lr7: Have a telephone consultation with a healthcare provider Download
Q14_Lr8: Take part in a remote patient monitoring / telehomecare program using a device to manage a chronic health condition from your home and electronically transmit the results to a healthcare provider so that they can monitor your progress Download
Q14_Lr9: Take part in a remote patient monitoring / telehomecare program using a device to manage symptoms related to COVID-19 Download
Q14_Lr10: Have a prescription sent directly to your pharmacy by your physician without receiving a paper prescription Download
Q14_Lr11: Send a request electronically for a prescription renewal. Download
Q14_Lr12: Access websites, mobile applications (apps) or interactive online tools and services to help or support you with mental health issues you may be dealing with, such as depression, anxiety, or substance abuse Download
Q14_Lr13: Access websites or use mobile applications (apps) on a smartphone or digital tablet to help you monitor certain aspects of your health or well-being (e.g. your weight, your dietary habits, the quality of your sleep, your mood, your physical activity, your blood pressure, and your blood sugar level). Download
Q14_Lr14: Receive electronic reminders, notifications or alerts from any of your health care providers or places of care (e.g., an appointment reminder, medication reminders, confirmation or request to cancel, a notice of lab or diagnostic testing appointments, invitation or notice of health promotion clinics or education activities or resources) Download
Q14_Lr15: Access websites to perform online self-assessments (e.g., online tools like symptom checkers) Download
Q14_Lr16: Access to clinical notes associated with a medical encounter either with a primary health provider or specialist provider (i.e., a consultation report or medical notes). Download
Q15 Summary: Have you ever accessed this electronically-enabled health service at anytime in the past? (Summary - Yes) Download
Q15_Lr1: Access your own personal health information electronically (e.g., lab test results, medication history, immunization record) Download
Q15_Lr2: Make an appointment with your regular doctor or place of care electronically (for example, on a secure website) Download
Q15_Lr3: Make a COVID-19 vaccine appointment online or on the telephone Download
Q15_Lr4: View an electronic version of your referral to a specialist sent by your regular doctor to a specialist Download
Q15_Lr5: Visit with your health care provider virtually online by video (similar to a Zoom or Skype call - through a web-based or smart phone application) Download
Q15_Lr6: Consult with a health care provider about a specific health issue or concern without having to phone or visit an office / clinic – either by e-mail or electronic text-SMS message or online chat Download
Q15_Lr7: Have a telephone consultation with a healthcare provider Download
Q15_Lr8: Take part in a remote patient monitoring / telehomecare program using a device to manage a chronic health condition from your home and electronically transmit the results to a healthcare provider so that they can monitor your progress Download
Q15_Lr9: Take part in a remote patient monitoring / telehomecare program using a device to manage symptoms related to COVID-19 Download
Q15_Lr10: Have a prescription sent directly to your pharmacy by your physician without receiving a paper prescription Download
Q15_Lr11: Send a request electronically for a prescription renewal Download
Q15_Lr12: Access websites, mobile applications (apps) or interactive online tools and services to help or support you with mental health issues you may be dealing with, such as depression, anxiety, or substance abuse Download
Q15_Lr13: Access websites or use mobile applications (apps) on a smartphone or digital tablet to help you monitor certain aspects of your health or well-being (e.g. your weight, your dietary habits, the quality of your sleep, your mood, your physical activity, your blood pressure, and your blood sugar level) Download
Q15_Lr14: your health care providers or places of care (e.g., an appointment reminder, medication reminders, confirmation or request to cancel, a notice of lab or diagnostic testing appointments, invitation or notice of health promotion clinics or education activities or resources) Download
Q15_Lr15: Access websites to perform online self-assessments (e.g., online tools like symptom checkers) Download
Q15_Lr16: Access to clinical notes associated with a medical encounter either with a primary health provider or specialist provider (i.e., a consultation report or medical notes) Download
Q16 Summary: And did you use this service in the last 12 months? (Summary - Yes) Download
Q16_Lr1: Access your own personal health information electronically (e.g., lab test results, medication history, immunization record) Download
Q16_Lr2: Make an appointment with your regular doctor or place of care electronically (for example, on a secure website) Download
Q16_Lr3: Make a COVID-19 vaccine appointment online or on the telephone Download
Q16_Lr4: View an electronic version of your referral to a specialist sent by your regular doctor to a specialist Download
Q16_Lr5: Visit with your health care provider virtually online by video (similar to a Zoom or Skype call - through a web-based or smart phone application) Download
Q16_Lr6: Consult with a health care provider about a specific health issue or concern without having to phone or visit an office / clinic – either by e-mail or electronic text-SMS message or online chat Download
Q16_Lr7: Have a telephone consultation with a healthcare provider Download
Q16_Lr8: Take part in a remote patient monitoring / telehomecare program using a device to manage a chronic health condition from your home and electronically transmit the results to a healthcare provider so that they can monitor your progress Download
Q16_Lr9: Take part in a remote patient monitoring / telehomecare program using a device to manage symptoms related to COVID-19 Download
Q16_Lr10: Have a prescription sent directly to your pharmacy by your physician without receiving a paper prescription Download
Q16_Lr11: Send a request electronically for a prescription renewal Download
Q16_Lr12: Access websites, mobile applications (apps) or interactive online tools and services to help or support you with mental health issues you may be dealing with, such as depression, anxiety, or substance abuse Download
Q16_Lr13: Access websites or use mobile applications (apps) on a smartphone or digital tablet to help you monitor certain aspects of your health or well-being (e.g. your weight, your dietary habits, the quality of your sleep, your mood, your physical activity, your blood pressure, and your blood sugar level) Download
Q16_Lr14: Receive electronic reminders, notifications or alerts from any of your health care providers or places of care (e.g., an appointment reminder, medication reminders, confirmation or request to cancel, a notice of lab or diagnostic testing appointments, invitation or notice of health promotion clinics or education activities or resources) Download
Q16_Lr15: Access websites to perform online self-assessments (e.g., online tools like symptom checkers) Download
Q16_Lr16: Access to clinical notes associated with a medical encounter either with a primary health provider or specialist provider (i.e., a consultation report or medical notes) Download
Q17: Can you tell us the online source where you MOST FREQUENTLY accessed your personal health information electronically? Is it a website or mobile app provided by... Download
Q18 Summary: Using a number from 1 to 4 (with 1 being strongly disagree and 4 being strongly agree), do you agree with the following statements about the portal where you accessed your personal health information electronically. (Summary - Top 2) Download
Q18r1: The online source where I access my personal health information is easy to use Download
Q18r2: Overall, I am satisfied with the online source where I can access my personal health information Download
Q18r3: I feel more informed about my health as a result of accessing my personal health information online Download
Q18r4: I am able to set and make progress towards health goals because I can access my personal health information online Download
Q18r5: I can better manage my health because I can access my personal health information online Download
Q18r6: I avoided an in-person visit to a doctor and/or emergency room at least once because I was able to access my personal health information electronically Download
Q18r7: I have the ability to seek, find, understand, and appraise health information included in my personal health information from electronic sources and apply them in consultation with my health care provider Download
Q19: What specific health information can you currently access electronically? Download
Q20: Think about your most recent virtual health care encounter, was this encounter COVID-19 related? Download
Q21: Was your most recent virtual health care visit mainly with: Download
Q22: What was the modality (i.e., method of communication) of that most recent visit? Download
Q23: What were the reasons for choosing a virtual visit instead of an in-person visit with the healthcare provider? Download
Q24: How did you pay for this most recent virtual visit or how was it covered? Download
Q25: Can you tell us the online source/platform/vendor that you used to access this most recent virtual visit whether by video, telephone or email/text-SMS message. Is it a website or mobile app provided by... Download
Q26: Where was this most recent virtual visit conducted (where were you at when the visit was conducted)? Download
Q27 Summary: Using a number from 1 to 4 (with 1 being strongly disagree and 4 being strongly agree), do you agree with the following statements about your experience during this most recent virtual health care encounter (Summary - Top 2) Download
Q27r1: The online platform/app/website is easy to use Download
Q27r2: The quality of the audio and video technology was good Download
Q27r3: There was technology support to guide me through the visit when I had issues Download
Q27r4: The doctor was able to view my most recent medical history Download
Q27r5: The visit was effective in helping me with the health issue for which I needed the appointment Download
Q27r6: The personal connection with the health professional was the same as an in-person visit Download
Q28 Summary: Using a number from 1 to 4 (with 1 being strongly disagree and 4 being strongly agree), do you agree with the following statements about your experience during this most recent virtual health care encounter (Summary - Top 2) Download
Q28r1: I avoided an in-person visit to a doctor and/or emergency room as a result of using virtual care services Download
Q28r2: My personal health information was treated with the level of privacy/confidentiality that I expected Download
Q28r3: Overall, I am satisfied with the care I received through the virtual visit Download
Q28r4: I would not have sought care if virtual options were not available Download
Q28r5: The visit saved me time (by avoiding travel or arranging care for dependents, etc.) and money (by not having to pay for transportation/parking, care for dependents, nor having to take time off work, etc.) Download
Q28r6: I felt involved in the decision making around my health care Download
Q29 Summary: Please indicate approximately how much money you saved for the following by having a virtual visit instead of in-person appointment at your most recent visit: (Summary) Download
Q29r1c1: Amount saved by not having to arrange for care for a dependent (e.g., a babysitter) Download
Q29r2c1: Income saved by not having to take time off work Download
Q29r3c1: Amount saved by avoiding travel (e.g., parking, gas, public transit) Download
Q29r96c1: Other dollars saved Download
Q29_other: Food / Meals / Refreshments / Other Download
Q30: What was the outcome of this most recent virtual visit? Download
Q31: On a scale of 0-10, with 10 being definitely recommend and 0 being definitely would not recommend, how likely is it you would recommend virtual health care visits to a friend or family member? Download
Q32 Summary: Please indicate your preferred visit modality for the following circumstances. (Summary) Download
Q32r1: Routine examination and screening (e.g., diabetes) Download
Q32r2: Follow-up of a health problem Download
Q32r3: Annual examinations Download
Q32r4: Prescription renewal Download
Q32r5: Mental health Download
Q32r6: A minor health problem like coughs and colds Download
Q32r7: Sexual health / contraception counselling Download
Q33: Please select and rank up to 3 reasons you would choose virtual care visits over in-person visits in the future. Download
Q34: Please tell us the online sources where you have accessed these services? Is it a website or mobile app provided by... Download
Q35: How did you pay for the most recent e-mental health visit or how was it covered? Download
Q36 Summary: Using a number from 1 to 4 (with 1 being strongly disagree and 4 being strongly agree), do you agree with the following statements about your experience with the e-mental health services (Summary - Top 2) Download
Q36r1: Overall, I am satisfied with the care I received virtually Download
Q36r2: The platform/app/website used is easy to navigate Download
Q36r3: I avoided at least one in-person visit to a doctor and/or emergency room as a result of using e-mental health services Download
Q36r4: Helped me to deal with a moment of crisis / distress that would have resulted in physical harm or suicide Download
Q36r5: The virtual visit helped me with the mental health concern for which I needed the e-mental health service Download
Q36r6: I would not have sought care if virtual options were not available Download
Q37: On a scale of 0-10, with 10 being definitely recommend and 0 being definitely would not recommend, how likely is it you would recommend e-mental health services to a friend or family member? Download
Q38 Summary: For each statement below, please indicate your level of agreement or disagreement: (Summary - Top 2) Download
Q38r1: I am personally concerned about climate change Download
Q38r2: Prior to this survey, I was aware that healthcare contributes to the greenhouse gas emissions that cause climate change Download
Q39 Summary: For each statement below, please indicate your level of agreement or disagreement: (Summary - Top 2) Download
Q39r1: Prior to this survey, I was aware that virtual care can reduce healthcare’s greenhouse gas emissions Download
Q39r2: Knowing that virtual care can reduce healthcare’s greenhouse gas emissions makes me more likely to choose a virtual visit when it is offered Download
Q40: On a scale of 1-4 with 1 being not at all knowledgeable and 4 being very knowledgeable: How knowledgeable are you about what artificial intelligence is? Download
Q41: On a scale of 1-4 with 1 being very uncomfortable and 4 being very comfortable: AI has major potential when used in healthcare because it can rapidly process vast amounts of information. How comfortable are you with AI being used as a tool in healthcare? Download
Q42: How comfortable are you with scientists using personal health data for AI research as long as informed consent has been provided by the patient? Download
Q43: How comfortable are you with scientists using personal health data for AI research without informed consent as long as it is deidentified (i.e., personal information such as name, date of birth has been removed)? Download
Q44 Summary: On a scale of 1-4, with 1 being very uncomfortable and 4 being very comfortable, how comfortable are you with the following uses of AI within the healthcare system? (Summary - Top 2) Download
Q44r1: Decision-support for health care professionals (e.g. disease diagnosis) Download
Q44r2: Decision-support for health care professionals (e.g. disease diagnosis) Download
Q44r3: Diagnostic imaging and disease detection Download
Q44r4: Precision medicine (i.e. customization of healthcare tailored to a subgroup of patients based on genes, environment, and lifestyle, instead of a one-fits-all model) Download
Q44r5: Drug and vaccine development Download
Q44r6: Disease monitoring at home Download
Q44r7: Tracking epidemics Download
Q44r8: Optimizing workflow in healthcare settings to save time for healthcare workers Download
Q45: Please select and rank up to 3 top concerns you have, if any, with the use of AI in healthcare? Download
Q46 Summary: On a scale of 1-4 with 1 being not at all important and 4 being very important, how important are these outcomes to you when it comes to making public investments in innovative technologies in the Canadian healthcare system (such as using AI (artificial intelligence) in healthcare? (Summary - Top 2) Download
Q46r1: Ensuring that Canada doesn’t fall behind other countries when it comes to adopting health care technology Download
Q46r2: Ensuring that our health care system uses leading edge digital technology and does not fall behind other sectors (e.g., banking or telecommunications) Download
Q46r3: Ensuring that healthcare providers (e.g. hospitals) develop and implement a technology innovation plan to improve healthcare outcomes Download
Q47 Summary: Using a number from 1 to 5 (1 being strongly disagree, 2 being disagree, 3 being undecided, 4 being agree and 5 being strongly agree), please indicate your opinion about your experience using the Internet for health information. For each statement, which response best reflects your opinion and experience right now. (Summary - Top 2) Download
Q47r1: I know how to find helpful health resources on the Internet Download
Q47r2: I know how to use the Internet to answer my health questions Download
Q47r3: I know what health resources are available on the Internet Download
Q47r4: I know where to find helpful health resources on the Internet Download
Q47r5: I know how to use the health information I find on the Internet to help me Download
Q47r6: I have the skills I need to evaluate the health resources I find on the Internet Download
Q47r7: I can tell high quality from low quality health resources on the Internet Download
Q47r8: I feel confident in using information from the Internet to make health decisions Download
Q48: Have you received an opioid prescription from your doctor in the last year (e.g. codeine, Tylenol 3, oxycodone, morphine, hydrocodone, fentanyl, meperidine, methadone)? Download
Q49: Have you ever received an opioid prescription where a prescriber (e.g. doctor, dentist) sent it directly to the pharmacy on your behalf, for example by fax or electronically? Download
Q50 Summary: Thinking about your experience at the pharmacy when you picked up an opioid prescription that had been sent directly by your prescriber (e.g. doctor, dentist) to the pharmacy, please answer these questions using a number from 1 to 5 (with 1 being strongly disagree and 5 being strongly agree) (Summary - Top 2) Download
Q50r1: It is more convenient than taking a paper opioid prescription to the pharmacy Download
Q50r2: It is more efficient than taking a paper opioid prescription to the pharmacy Download
Q50r3: It is less stressful than taking a paper opioid prescription to the pharmacy Download
Q51: Definition of Stigma: negative attitudes and beliefs about a group of people due to their circumstances in life, expressed in a way which can cause a person to feel vulnerable, embarrassed or discriminated against. Please read the statements below and select the one that best applies to you: Download
Q52: If you had the choice to have an opioid prescription sent electronically by your provider/doctor directly to the pharmacy or you take a paper version of the prescription to the pharmacy yourself, which do you prefer? Download
Q53: Please tell us the reasons you prefer to take the paper prescription to pharmacy yourself. Download
Q54: Some countries, including some U.S. states, have implemented mandatory electronic prescribing of opioids as a means of preventing the misuse of opioid prescriptions. In general, would you support mandatory electronic prescribing of controlled substances, such as opioids, in Canada? Download
Q55: Please indicate your annual household income before taxes in the past year. Download
Q56: How would you describe the community you live in? Download
Q57: Approximately how far do you have to travel to visit [if they have regular doctor at Q8: your regular doctor/ place of care] [no regular doctor Q8: a doctor / clinic (NOT hospital)] for an in-person visit? Download
Q58: On average, how long do you wait in the waiting room at [if they have regular doctor at Q8: your regular doctor/ place of care] [no regular doctor Q8: a doctor / clinic (NOT hospital)]? Download
Q59: On average, how long does it take you to travel to to [if they have regular doctor at Q8: your regular doctor/ place of care] [no regular doctor Q8: a doctor / clinic (NOT hospital)]? MINUTES Download
Q60 Summary: On average, how much does it cost you to travel to [if they have regular doctor at Q8: your regular doctor/ place of care] [no regular doctor Q8: a doctor / clinic (NOT hospital)]? (Summary Mean) Download
Q60Ar1c1: Bus or train fare/cab/Uber/Lyft/gas (two-way) Download
Q60Ar2c1: Parking Download
Q61: Approximately how far from your home is the closest hospital with an emergency department, urgent care centre, or after hours clinic? Download
Q62: Are you a Canadian citizen? Download
Q63: How long have you lived in Canada? Download
Q64: Our ancestry is significant in identifying healthcare issues and solutions that matter to specific communities. Which ancestry category best describes you? Download
Q65: Which language do you speak most often at home? Download
Q66: What is the highest level of education you have obtained? Download
Q67: What is your current employment status? Download
Q68: Which of the following best describes the type of health insurance coverage you currently have? Download