2024 Canadian Digital Health Survey
Understanding Canadians' experiences with digital health
Study Objectives
Infoway has been tracking specific aspects of digital health awareness, use, and perceptions among Canadians annually since 2010. The 2024 Canadian Digital Health Survey is based on a variety of specific system utilization and attitudinal tracking metrics.
The core research objective of the survey is to update and trend current understanding of Canadians’ attitudes, utilization, perceptions, and expectations regarding digital health services in Canada. The results of this study will provide actionable insights to help advise Infoway on a variety of business initiatives, including education and/or engagement initiatives.
Specific objectives of the study are to assess:
Methodology
The Canadian Digital Health Survey (CDHS) is an annual cross-sectional survey that collects data on the access to and use of digital health services. The survey was made available online in both English and French in February 2025. A representative sample of 12,153 Canadians was achieved across provinces and territories. This survey collects data on the access to and use of digital health services, along with the factors influencing access and utilization patterns. It has a range of patients-reported experience questions aimed at knowing about patients’ perspectives of their experience with connected health and coordination of care. In addition, several socio-demographic, economic, racial, geographic, and health status descriptors are collected by the survey.
Using Canadian Census data, weighting was applied according to region, age, and gender in order to render a representative sample of the Canadian population. Sample base sizes indicated are unweighted. A margin of error cannot be associated with a non-probability sample in a panel survey. For comparison purposes, a probability sample of this size would have a margin of error ±0.878%, %, 19 times out of 20.
Interpretation of Data
Privacy: Data visualizations do not allow for filtering of data where sample sizes are smaller than 30 respondents in order to preserve respondent anonymity.
Rounding Error: The data presented have been rounded. As a result, totals may differ slightly from 100%